Privacy Policy

1. Introduction

2. Information We Collect

• •Account information: name, email, password when you create an account.
• •Website data: URLs and business descriptions you enter during onboarding.
• •Usage data: how you interact with the dashboard, which features you use, pages visited.
• •Payment data: handled entirely by [Paddle]. Rankdawn never stores card numbers or payment details directly.
• •AI query data: tracking queries generated for your website and AI responses collected on your behalf.
• •Google data: if you connect Google Search Console, we store OAuth tokens and pull read-only Search Console data. We never modify your Google account or properties.
• •Communications: emails you send to support.

3. How We Use Your Information

• •To provide the Rankdawn service including weekly GEO Score calculations and recommendations.
• •To send your weekly GEO Score email every Monday.
• •To generate AI tracking queries specific to your business using your business description.
• •To process payments via [Paddle].
• •To improve the product based on usage patterns.
• •To respond to support requests.
• •We never sell your data to third parties.
• •We never use your data to train AI models.

4. AI Platform Data

• •Rankdawn queries [ChatGPT] via [OpenAI API], [Perplexity], and [Claude] via [Anthropic API] on your behalf using your tracking queries.
• •AI responses are stored in our database to power your citations dashboard and recommendations.
• •Your business description is sent to [Claude] to generate tracking queries and recommendations.
• •No personally identifiable information beyond your website URL and business description is sent to any AI platform.

5. Data Storage and Security

• •All data stored in [Supabase] with row-level security ensuring users only access their own data.
• •Data is stored in secure cloud infrastructure.
• •Passwords are hashed and never stored in plain text.
• •OAuth tokens for Google are encrypted at rest.
• •We use HTTPS everywhere.

6. Third Party Services

• •[Supabase]: database and authentication
• •[Paddle]: payment processing and subscription management
• •[OpenAI]: ChatGPT API queries on your behalf
• •[Anthropic]: Claude API queries and recommendation generation
• •[Perplexity]: Perplexity API queries on your behalf
• •[Google]: Search Console API if you connect your account
• •[Resend]: transactional email delivery
• •[Vercel]: hosting and infrastructure

7. Cookies

8. Your Rights

• •Access: request a copy of all data we hold about you.
• •Deletion: request deletion of your account and all associated data. We will action this within 7 days.
• •Export: request an export of your data in JSON format.
• •Correction: update your profile information at any time from Settings.
• •Opt out: unsubscribe from emails at any time via the link in any email or from Settings.

9. Data Retention

• •Active account data is retained while your account is active.
• •After account deletion all personal data is removed within 7 days.
• •Anonymized aggregate usage data may be retained for product improvement purposes.

10. Children

11. Changes to This Policy

• •We will notify you by email if we make material changes to this privacy policy.
• •Continued use of Rankdawn after changes constitutes acceptance.

12. Contact